We pride ourselves on being able to offer the best – sashimi Grade #1. This is what we ship to our Michelin-star restaurants, and what we send to you, our personal clients. The reasons we can offer the best is because of our consistent high-volume flow, which gives us a decided edge with fishermen and fish brokers, and the utmost care we take to insure careful processing from boat to your dinner table. Our competitors cannot match this.
Other (lower) grades are available by request, but we’re not sure why you would want to order these.
Superfrozen tuna is kept fresher than fresh quality while in super freezers kept at -76°F. Once it’s stored in conventional freezers (at -4°F), we recommend that it’s consumed within 7 days.
MATERIALS NEEDED FOR THAWING:
OTORO, CHUTORO, BLUEFIN - PROPER THAWING INSTRUCTION:
O2 YELLOWFIN TUNA - PROPER THAWING INSTRUCTION:
POINTS TO REMEMBER:
Backorder: Products are backordered if they are not currently in stock but should be available within a week.
Preorder: To ensure optimum quality and freshness, some items are ordered only after we receive requests from our customers. These items may be seasonal or in extremely limited supply, and need to be Preordered (and paid for ahead of time) to ensure product availability.
We are constantly searching for, and adding new products that are up to our standards for quality. If you would like to request items that are not currently offered by Luxe Gourmets, please let us know.
If you place your order:
Monday through Thursday: Orders placed by 6:00 pm Eastern time will be custom cut and packaged the next morning, and then shipped via FedEx Overnight to arrive the following day by 8:00 pm. For example, an order placed on Tuesday will be cut and shipped on Wednesday, and will arrive at your door on Thursday.
Friday through Sunday: Orders placed on these days will be custom prepared on Monday, shipped on Tuesday and will arrive on Wednesday.
Holidays: Orders placed on holidays will be custom cut and packaged on the next business day, then shipped the following day to arrive the day after.
There are two types of shipping to choose from: Standard Overnight and Priority Overnight.
Standard Overnight, complimentary for orders over $350 and up, deliveries are made by 8pm (usually noon to 8pm). This option is not available for Saturday deliveries.
Priority Overnight, depending on the FedEx route, deliveries are made from the first drop to early afternoon (usually noon). Only Priority Overnight shipping is available for Saturday deliveries.
If you have specific delivery requirements, please note this when you reach Checkout on our order form. We can not guarantee that those requests will be fullfilled but, we will do our best and notify you.
Yes, except usually we do not deliver on Mondays or Tuesdays because each order is cut and packaged on the day before shipping and we will not have your order in transit over a weekend. Please see our regular shipping schedule for details. If this does not fit your needs, please call or email customer service at 1-844-620-8848 or firstname.lastname@example.org
Luxe Gourmets uses strategically located distribution centers across the USA. Your order will be shipped from the one closest to you for faster, fresher delivery.
All shipments are sent via FedEx. Tracking is handled by PeriShip, a value-added company that works exclusively with FedEx to insure that perishable products are delivered timely and in good condition. FedEx Saturday delivery is available at an extra expense. All shipments must be signed for by the recipients.
All shipments are packaged in specially manufactured Coldpak boxes with 100% recyclable airliners and chemical-free absorption pads.
To track a shipment or make a change in delivery information, please contact Luxe Gourmets Periship agents at 1-866-928-6428 or visit FedEx website http://FedEx.com.
The shopping cart will calculate the rate based on the weight of the contents and the method selected for shipment. The rate for each selection will be reflected in the cart and will update as items in the cart are updated. We also provide free standard overnight shipping for any order over $350.00.
We currently do not ship to addresses outside the US.
Luxe Gourmets use special packing materials and cooling materials that the products our customers’ orders deserve. Each products are selected by hand, custom-cut and packed. Cooling materials are selected to ensure the products arrive in safe temperature range per weight. By partnering with Periship and FedEx, we have assigned agents tracking our customers’ shipments until it arrives safely at their door.
We do not offer returns or exchanges. These are highly perishable items and we guarantee that the products that we ship are the same quality that we ship out to Michelin Rated Restaurants. Please make sure to review the orders before confirming. Orders are usually processed immediately upon placement. Once the order processing has begun, it may not be cancelled or returned as each order is custom processed. If however, the mistake in the order was made by Luxe Gourmets, please contact us at email@example.com immediately with your order number.
We do thorough check of each item and orders are packaged with care. If you have received damaged items during transit, please contact us and the problem will be escalated to FedEx. Please call (866) 928-6428 or email us at firstname.lastname@example.org. To better assist you please be prepared with your tracking number when you call.
Our online operation is open 24/7. However, our order processing is between 9:00AM – 5:00PM EST M-F.
You can reach us at email@example.com or at our toll-free number 1-844-620-8848.
24 Link Drive
Rockleigh, NJ 07646
To reset your password, click the login link on the top right hand side of our site. Under the sign-in box you will see a link that says “Forgot your ID or Password?” click on the link. Enter the email address you used to create the account and an email will be sent with a link you can use to reset your password. If you don't receive an email, check your spam folder to make sure it didn't end up there.
Yes, you can store multiple shipping addresses in your account. Please log in to your Luxe Gourmets account. In My Account you will see an option called My Address Book which will allow you to add, edit, or delete any new or old addresses. You will also be given the option to choose a default and billing address. Please note that we ship only to the Continental USA.
Presently, all Luxe Gourmets products are only available online on our website at LuxeGourmets.com.
We require that all shipments be signed for by the recipients. It is the responsibility of the customers to be present to receive the order. Non-delivered packages resulting from recipient not being present upon delivery attempts will be destroyed as thsee are highly perishable products, and refunds will not be given for the order.
You may waive your rights to claim from Luxe Gourmets nor FedEx for shipments being lost, stolen, misdelivered or damaged due to being left by the shipping carrier without the driver obtaining a signature by clicking no signature required during checkout.
Yes, in order to purchase any products you must first register an account. Our strength is in traceability. We trace each product from the source all the way to the time you receive the product. We have strict safety practices. Unlike seafood sold at supermarkets, if at any time there is a potential for issues, we can track down everyone who has received products from a specific fish.
We accept Visa, MasterCard, American Express, and Discover.